FAQs

1. What types of hats do you offer?

We offer a diverse range of hats, including stylish straw sun hats, classic baseball caps, elegant wig caps, and practical hat racks to store and display your collection.

2. How can I ensure the right size for my hat?

To find your perfect fit, please refer to our sizing guide available on our website. Measure the circumference of your head just above your ears and forehead, and compare it to the size chart.

3. Do you offer international shipping?

Yes, we offer international shipping. Please select your country at checkout to view shipping options and costs.

4. What is your return policy?

We understand that shopping online can be challenging. If you are not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of receipt. Please ensure the items are unused and in their original packaging.

5. How long does shipping take?

Processing times typically take 1-3 business days. Shipping times vary based on your location and the shipping method selected at checkout. You'll receive a tracking number once your order is shipped.

6. Are your products environmentally friendly?

Yes! We are committed to sustainability. Our materials are ethically sourced, and we strive to implement eco-friendly practices throughout our production processes.

7. Can I track my order once it's shipped?

Absolutely! Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress.

8. Do I need an account to make a purchase?

No, you do not need to create an account to shop with us. However, creating an account allows you to easily track your orders and save your information for future purchases.

9. Do you have a loyalty program?

Yes! We have a loyalty program that allows customers to earn points on purchases. Points can be redeemed for discounts on future orders. Please check our website for more details and to sign up.

10. How can I contact customer support?

You can reach our customer support team via email at admin@hthtr.com or by phone at 774-229-3656. We’re here to help with any questions or concerns you may have!